Frequently Asked Questions
Ordering and product questions
How are outdoor kitchen islands delivered?
These are oversized products delivered by scheduled LTL freight. Standard service is curbside delivery. The carrier normally contacts you before delivery to arrange an appointment.
How much is shipping?
A fixed $399 LTL freight charge applies to eligible addresses in the continental United States unless a different amount is clearly shown at checkout.
How long does delivery take?
Most eligible orders are estimated to arrive within approximately 10–15 business days from the order date. This estimate includes expected handling and transit time and is not a guaranteed delivery date.
Where do you deliver?
We currently deliver to eligible street addresses in the continental United States. We do not deliver to Alaska, Hawaii, U.S. territories, islands, P.O. boxes, APO/FPO/DPO addresses, military bases, or locations that cannot be safely accessed by an LTL freight carrier.
What should I confirm before ordering?
Measure the installation area, access path, gates, and clearances. Confirm the selected size, color, fuel type, utility connections, local code requirements, and whether a freight truck can safely reach the delivery address.
Delivery and damage questions
What should I do when the shipment arrives?
Inspect the pallet, cartons, and product before signing the delivery receipt. Note visible damage or missing pieces on the receipt and take clear photographs. Refuse delivery when severe visible damage makes acceptance unreasonable, then contact us immediately.
Will the driver move or install the product?
No. Standard LTL service is curbside only unless another service is confirmed in writing. The driver is not required to unpack, assemble, install, or move the product into a garage, residence, or backyard.
Payment questions
Which payment methods are available?
The payment methods currently available to a customer are shown during checkout. PayPal availability and any PayPal financing option depend on the customer, country, transaction amount, and PayPal approval.
Do you offer installment payments?
We do not currently advertise a guaranteed installment plan. If a financing option appears through a payment provider, eligibility and repayment terms are determined by that provider.
Returns, installation, and support
Can I return an outdoor kitchen island?
Eligible new, unused, uninstalled products may be returned within 30 days after delivery with prior written Return Authorization. Customer-choice returns may require return LTL freight and may be subject to a 20%–25% restocking fee. Review the full Refund & Return Policy before ordering.
Who should install the product?
Gas, electrical, plumbing, and natural-gas conversion work should be completed by qualified professionals in accordance with manufacturer instructions and local codes.
How do I request support?
Use the Contact Us page or email labbili@163.com. Include your order number and product details for after-sales assistance.