Refund & Return Policy

Return & Refund Policy

We want customers to choose the correct outdoor kitchen island with confidence. Because these products are oversized and delivered by LTL freight, please review the product dimensions, color, fuel type, utility requirements, access path, and delivery conditions before ordering.

Important Delivery Inspection

Inspect the shipment before signing the delivery receipt. If the shipment is visibly damaged or incorrect, note all concerns on the delivery receipt, take photographs, and refuse delivery when severe damage makes acceptance unreasonable. Contact us immediately.

Once delivery is accepted, the return conditions below apply.

30-Day Return Window

Eligible products may be returned within 30 days after delivery. A Return Authorization must be requested and approved within this period. Approval is required before a product is shipped back.

Return Eligibility

To qualify for a return, the product must:

Be new, unused, uninstalled, and in resalable condition.
Be returned in its original packaging and secured for LTL freight transportation.
Include all components, accessories, hardware, manuals, and promotional items supplied with the order.
Have no scratches, dents, stains, grease, fuel residue, water damage, modification, installation marks, missing pieces, or other signs of use.
Be shipped to the return address and according to the instructions provided in the Return Authorization.

Products that have been installed, connected to gas, electricity, or plumbing, used for cooking, altered, damaged after delivery, or returned incomplete may be ineligible for refund.

Return Authorization Process

Contact us through the Contact Us page with the order number, customer name, product model, reason for return, and supporting photographs.
Wait for written Return Authorization and return instructions.
Ship the product within 14 days after authorization using the approved return address and freight instructions.

Unauthorized returns, freight sent collect, or products sent to an unapproved address may be refused and will not be credited.

Return Shipping & Restocking Fee

For a return caused by buyer preference, incorrect size or color selection, access or installation limitations, or another reason not caused by our error, the customer is responsible for return LTL freight and shipping insurance. The original $399 outbound shipping charge and completed optional or carrier service charges are non-refundable after shipment.

Eligible customer-choice returns may be subject to a 20%–25% restocking fee based on the product’s condition, packaging, handling requirements, and inspection results.

Damaged, Defective or Incorrect Products

If we shipped an incorrect product, or if a product arrives damaged or has a verified defect, contact us immediately with the order number, delivery receipt, packaging photographs, product photographs, and a description of the issue. Do not discard packaging or arrange repair, disposal, or return shipping without written instructions.

After review, available solutions may include replacement parts, technical support, replacement, return authorization, or refund, depending on the circumstances.

Non-Refundable Charges

Expedited service, inside delivery, white-glove service, storage, redelivery, missed appointment, reconsignment, address correction, installation, technical setup, and other completed third-party services are non-refundable unless the charge resulted directly from our confirmed error.

Refund Processing

Returned products are inspected after arrival. Approved refunds are issued to the original payment method, less applicable shipping charges, carrier fees, missing-item charges, damage deductions, and restocking fees. Please allow up to 14 business days after inspection for an approved refund to be processed. Financial institutions may require additional time to post the credit.

Order Cancellation

Contact us promptly if an order needs to be cancelled. Cancellation is not guaranteed after processing or freight booking begins. If the product has already shipped, the request will be handled under the return terms above and applicable freight charges may apply.