Shipping Policy

Shipping Coverage & Cost

We provide scheduled LTL freight delivery for oversized outdoor kitchen islands to eligible addresses within the continental United States. A fixed $399 shipping charge applies unless a different amount is clearly shown at checkout.

We do not currently deliver to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, other U.S. territories or islands, P.O. boxes, APO/FPO/DPO addresses, military bases, or locations that cannot be safely accessed by an LTL freight carrier. If an address is outside our service area, we may contact the customer to discuss available options or cancel and refund the order.

Order Processing & Estimated Delivery

Orders require processing and preparation before shipment. The estimated delivery window shown on the product page is calculated from the order date and includes estimated handling and transit time. Most eligible orders are expected to arrive within approximately 11–18 business days, but this is an estimate rather than a guaranteed delivery date.

Weekends, federal holidays, severe weather, carrier congestion, remote destinations, address problems, and other events outside our control may extend the delivery time.

Scheduled LTL Freight Delivery

Outdoor kitchen islands are large and heavy products delivered by LTL freight truck. After the shipment reaches the destination terminal, the carrier will normally contact the customer using the phone number provided at checkout to arrange a delivery appointment.

Standard service is curbside delivery unless another service is confirmed in writing. The driver is not required to move the product into a garage, backyard, residence, or installation area, unpack it, assemble it, or remove packaging.

Preparing for Delivery

Provide a complete and accurate street address and a working daytime phone number.
Confirm that a freight truck can safely reach the delivery location.
Measure gates, driveways, access paths, and other clearances before ordering.
Arrange sufficient adult assistance and appropriate equipment to move the shipment after curbside delivery.

Delivery Inspection

Please inspect the pallet, carton, and product before signing the delivery receipt. Note visible damage, missing pieces, torn packaging, punctures, crushing, or other concerns on the carrier’s delivery receipt and take clear photographs.

If the shipment has severe visible damage or appears to contain the wrong product, refuse delivery when reasonably possible and contact us immediately. Signing without noting visible damage may affect the ability to pursue a freight claim.

Tracking & Delivery Communication

Tracking or freight information will be provided after shipment when available. LTL tracking may update less frequently than small-parcel tracking. Customers are responsible for responding to the carrier and being available for the scheduled appointment.

Address Changes, Missed Appointments & Additional Charges

Address changes requested after shipment are not guaranteed and may result in carrier fees or delays. Additional carrier charges caused by an incorrect address, inaccessible location, missed appointment, refused delivery without confirmed damage, storage, redelivery, reconsignment, or return-to-sender may be deducted from any eligible refund or charged to the customer.